Web Content Management Technologies
Moody's public websites are hosted on a web Content Management System (CMS) platform provided by Episerver. The Web Technology team partners with Marketing and Strategic Communications (MSC) to manage the CMS. Web Tech provides technical and administrative support while MSC provides content strategy and content editing management. Please submit any content creation, content change, or training (for content editors) requests to the MSC Web Content Team. For any technical issues, please submit a ticket to ITS Web Tech.
Moody Publishers sells Christian literature globally through several eCommerce stores. In addition, Moody Publishers partners with Web Tech to host and manage Publishers' eCommerce website. If you have issues editing content or have a new project or feature request, please submit a ticket to ITS Web Tech.
Digital Audio (Radio) Technologies
Moody Radio delivers all of its on-air programs and many digital-only programs via our Moody Radio website, smartphone mobile app, and other digital channels such as Amazon Echo Smart speaker Alexa service. The audio player technology, streaming, on-demand, and podcast technologies are technically maintained by ITS Web Tech. Please report any potential technical issues to problemslistening. New feature or audio services projects can be submitted to ITS Web Tech.
Web Cloud Solutions
Software services that support web front end solutions can be cloud-based web software such as digital production software, transaction forms, asset management software, analytics software, etc. Please submit a ticket to ITS Web Tech if you have issues or require a new feature or service for your digital audience.
Mobile Apps and Smart Speaker Technologies
Management of Mobile applications and Smart speaker technology for Moody Radio and Today in the Word. ITS Web Tech manages performance, service enhancements, UX functionality, and user support. This includes admin support of Amazon Alexa Smart Speaker skill-building, testing, and implementation. Please submit a ticket to ITS Web Tech to report issues or inquire about Moody's mobile applications.
Web Technology Analytics Services
Web Tech provides technical and analytical tracking support for digital systems across the Institute. Analysis typically includes dashboard creation, digital audience engagement, web KPI tracking, site performance, funnel performance, friction point analysis, and more. Please submit a ticket to ITS Web Tech for any analytic support or inquiries.
Donor Campaign Services
Catalytic campaign technical support is provided for Share, Fiscal Year End, Launch-a-Leader, Fall Share, Calendar Year-End. We partner with technology teams during live on-air radio events to resolve donor impacting issues. Please submit a ticket to ITS Web Tech with donor form issues or inquiries.