The Support Center serves as the first point of contact for anyone seeking services from ITS. The Support Center has two service desks on Chicago’s campus, located in the Sweeting Center (1st floor) and Crowell Hall (3rd floor). Technicians are available via walk-in, phone, or e-mail to provide technical support to customers. The Support Center offers services such as wireless support, student printing, basic hardware/software troubleshooting, and case creation for issues that need to be escalated to higher levels of support. The Sweeting Service Desk also offers other services including laminating, media duplication, and audio visual equipment for check out. Support Center technicians are also available on our Michigan and Spokane campuses to serve their unique needs.

The Enterprise Infrastructure Team maintains the foundation on which all technology at the Institute runs. We specifically manage the network, servers, and storage that allows staff and students to work and learn from virtually anywhere on or off campus. EIS also maintains information security measures according to industry standards. 

Application Development

The Application Development Team uses computer programming and design to create custom software solutions for Moody Global Ministries that meet customer needs, such as SHARE data entry software.

Application Support

The Application Support Team provides customers with assistance in using existing Moody installed computer software and applications, which will enable them to do their job better. Examples of this would be assistance with Campus Solutions and eBusiness suite.

Database Administration

The Database Administration Team provides Moody with the technical support relating to the upgrade and maintenance of our computer software and storage of all of our data.

Client Technology Services

The Client Technology Services team supports the computer hardware and software for Moody Global Ministries. This includes computer purchasing for new positions and replacements, as well as setup, troubleshooting, and maintenance of Moody’s fleet of computers.

Instructional Technology Services

Our Instructional Technology Services team supports faculty and students in the teaching/learning environment. This includes administrating education applications such as Blackboard. The team provides troubleshooting when needed on these applications, faculty training in education technologies, consulting with faculty to provide solutions to issues in the teaching-learning environment, and looking to new technology developments that could be implemented at Moody.

Media Services

The Media Services team provides support for live event technical and media production, including the audio/video (AV) for major events like Founder’s Week, Pastor’s Conference, and Candlelight Carols. The team handles all AV equipment purchase, installation, inventory, and repair. All audio visual equipment on all campuses is maintained by our media services team.

Web Content Management Technologies

Moody's public websites are hosted on a web Content Management System (CMS) platform provided by Episerver. The Web Technology team partners with Marketing and Strategic Communications (MSC) to manage the CMS. Web Tech provides technical and administrative support while MSC provides content strategy and content editing management. Please submit any content creation, content change, or training (for content editors) requests to the MSC Web Content Team. For any technical issues, please submit a ticket to ITS Web Tech.

eCommerce Platform

Moody Publishers sells Christian literature globally through several eCommerce stores. In addition, Moody Publishers partners with Web Tech to host and manage Publishers' eCommerce website. If you have issues editing content or have a new project or feature request, please submit a ticket to ITS Web Tech.

Digital Audio (Radio) Technologies

Moody Radio delivers all of its on-air programs and many digital-only programs via our Moody Radio website, smartphone mobile app, and other digital channels such as Amazon Echo Smart speaker Alexa service. The audio player technology, streaming, on-demand, and podcast technologies are technically maintained by ITS Web Tech. Please report any potential technical issues to problemslistening. New feature or audio services projects can be submitted to ITS Web Tech.

Web Cloud Solutions

Software services that support web front end solutions can be cloud-based web software such as digital production software, transaction forms, asset management software, analytics software, etc. Please submit a ticket to ITS Web Tech if you have issues or require a new feature or service for your digital audience.

Mobile Apps and Smart Speaker Technologies

Management of Mobile applications and Smart speaker technology for Moody Radio and Today in the Word. ITS Web Tech manages performance, service enhancements, UX functionality, and user support. This includes admin support of Amazon Alexa Smart Speaker skill-building, testing, and implementation. Please submit a ticket to ITS Web Tech to report issues or inquire about Moody's mobile applications. 

Web Technology Analytics Services

Web Tech provides technical and analytical tracking support for digital systems across the Institute. Analysis typically includes dashboard creation, digital audience engagement, web KPI tracking, site performance, funnel performance, friction point analysis, and more. Please submit a ticket to ITS Web Tech for any analytic support or inquiries. 

Donor Campaign Services

Catalytic campaign technical support is provided for Share, Fiscal Year End, Launch-a-Leader, Fall Share, Calendar Year-End. We partner with technology teams during live on-air radio events to resolve donor impacting issues. Please submit a ticket to ITS Web Tech with donor form issues or inquiries. 

Records Management

Records Management manages the storage, retrieval, and destruction of paper records MBI business produces throughout the year. Records are stored both on and offsite. The length of time these records are kept is determined by working with department heads in conjunction with prevailing laws governing the types of records.

Operations

The ITS Operations team functions to serve all the other areas of the department through administrative support. This includes financial administration, coordination of department functions and meetings, maintaining employee paperwork, managing office space and supplies, administrative assistance for ITS leadership and part-time payroll and training.